Support

Email hello@tokyo-iceman.com. Please include your iOS version and, if a specific site is involved, its URL — most replay problems are site-specific.

Common questions

A step fails on replay, but it worked when I recorded it

Usually the page changed, or the element now takes longer to appear. Open the flow, tap the failing step, and either fix the selector or raise its wait. If the whole flow fails from step one, check that the first step is a Go to — a recording that does not start from a known page will replay against whatever page happens to be open.

Replay says “partly finished”

Some steps ran and one did not. The step list shows where it stopped. This is deliberate — reporting a flow as passed when part of it was skipped would be worse than useless for a test tool.

Can I change what a step types?

Yes. Tap the step to edit its value, selector, or wait. To keep the original intact, duplicate the recording first and edit the copy — that is the usual way to run one flow with several sets of data.

The export is locked

Playwright export is a Pro feature. The free version shows the flow and how many lines it produces so you can see what you would get. Pro also removes the 3-recording save limit.

I paid but Pro is not active

Open Settings → Restore Purchases. If it still does not unlock, make sure you are signed in to the App Store with the account that made the purchase. Family Sharing purchases and purchases awaiting parental approval can take a moment to appear.

How do I cancel a subscription?

Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions. Cancelling there stops future charges; Pro stays active until the period you already paid for ends. Refunds are handled by Apple at reportaproblem.apple.com.

What does “lifetime” include? Scope

The one-time purchase covers the on-device features that ship today — unlimited recordings and Playwright export — for as long as the app runs on your device. Features listed as “coming soon” in the app involve running servers, and are not promised as part of it.

Are my recordings uploaded anywhere?

No. See the privacy policy. There is no server involved.

Can I get my recordings off the phone?

Today the way out is copying the generated code. Recording import/export is on the list — if you need it, say so in an email; that is how it gets prioritised.